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Our Digital Health Theme has delivered a comprehensive programme of applied research examining how digital technologies can improve care quality, safety, and equity across the health and social care system. Over five years, the theme has evaluated digital tools ranging from electronic decision-support systems and AI mental health platforms to remote monitoring, digital self-care, and national-scale applications such as the NHS App.
Our programme is grounded in implementation science and real-world evaluation, ensuring innovations are safe, effective, inclusive, and scalable across Integrated Care Systems (ICSs). This work supports the NHS Long Term Plan’s ambitions for digitally enabled care, prevention, personalisation, and shifting care closer to home.
A selection of key programmes still influencing practice:
NHS App evaluation – contribution to national digital evaluation frameworks
WYSA AI evaluation – informing ICS adoption of AI mental health solutions
Self-Care Matrix – integration into ICS prevention agendas
BP@Home – integration in hypertension pathways
Digital inclusion insights – feeding into PCN and local authority digital outreach
The Digital Sepsis Alert used real-time EHR data to flag potential sepsis cases.
14% reduction in mortality among alerted patients
Faster time-to-treatment
Reduced ICU admissions and length of stay
Recognised internationally as a model for digital clinical decision support
Scaled across multiple NHS Trusts; cited as a best-practice exemplar
Evaluating home blood pressure monitoring across Northwest London.
Improved patient self-management of hypertension
Reduced GP appointment burden
Earlier detection of deterioration
Informed ICS models for remote care pathways
Safely monitoring oxygen saturation outside of the hospital during the pandemic.
Enabled safe out-of-hospital monitoring
Provided evidence for national roll-out
Supported stratified escalation pathways
A multi-year evaluation exploring uptake, equity, usability, and behaviour change.
Identified patterns of digital exclusion
Supported national improvements to app design
Developed a framework for evaluating large-scale digital tools
Provided essential insights to NHS England digital transformation teams
Assessing the use of AI-supported emotional health tools.
Users sought support for stress, anxiety, sleep, and low mood
AI tools improved self-efficacy and emotional resilience
Provided evidence for safe ICS adoption of AI mental health apps
A digital framework to classify and evaluate self-care support.
Adopted by the International Pharmaceutical Federation (FIP)
Used across multiple national and international projects
Influenced self-care strategy development within ICSs
In collaboration with the Information and Intelligence Theme
Research includes:
Use of WSIC and Discover-NOW data to analyse care pathways
Digital population health analytics for Cardiovascular Disease, diabetes, multimorbidity
Insights informing inequalities analyses and ICS planning
Across multiple years, NIHR ARC NWL explored:
Barriers to digital access for older adults
Digital literacy factors
Inequities in uptake of apps and portals
These findings fed into public engagement, ICS outreach, and NHS England digital inclusion strategy.
Evaluation of the Healthily symptom checker
Digital wellbeing apps (early pilots)
Modelling digital skill needs
Contributions to improvement capability around digital tools
CAPACITY-UK: digital modelling for safe large event reopening
Digital risk assessment tools
Early telehealth adoption reviews
Digitalisation of patient pathway optimisation
Analysis of digital primary care uptake
14% reduction in sepsis mortality using Digital Sepsis Alerts
Faster diagnosis and earlier treatment due to digital clinical support systems
Remote monitoring (BP@Home, Oximetry@Home) reduced pressure on primary and emergency care
Improved patient self-management and earlier escalation of deterioration
NHS App evaluation shaped national digital strategy
Highlighted digital exclusion risks
Provided evidence for accessible digital design
Informed inclusive app development and ICS-level outreach
Early adoption of AI-supported emotional wellbeing tools
International scaling of the Self-Care Matrix
COVID-19 digital tools evaluated to support system resilience
Contributions to NICE Digital Evidence Standards
Evidence used by NHS England digital programmes
Findings shared nationally via Discover-NOW, HDR UK, and Imperial BRC
Working with partners across:
ICS Digital Teams
NHS Trusts
Local Authorities
HDR UK
Imperial College London
Primary Care Networks